If you visit the uninstall page from the computer where you filled out the first uninstall form then the DRM software is deleted from your system. Interestingly, the email address has a confidentially notice, which implies to me that Sony has something to hide, and it informs you that the uninstaller will expire in one week. (I’ve modified the link so it doesn’t work) to your personalized uninstall page. When you eventually receive the uninstall email from Sony BMG support it comes with a cryptic link in the form. Then you receive an email within a few minutes that informs you that a customer service representative will email you uninstall instructions within one business day. Sound forge pro 12 copy protection install#That page requires you to install an ActiveX control, CodeSupport.Ocx, that’s signed by First 4 Internet, enter your case ID and fill in the reason for your request. Sound forge pro 12 copy protection Patch#A few minutes later you receive that email, which directs you to install the patch and then visit another page if you still Then, after you submit the information the site takes you to a page that notifies you that you’ll be receiving an email with a “Case ID”. First you have to go to Sony’s support site, guess that the uninstall information is in the FAQ, click on the uninstall link and then fill out a form with your email address and purchasing information, possibly adding yourself to Sony’s marketing lists in the process. Sony even gives those users like me that are aware of the “uninstaller” several hurdles to jump over. The fact that Sony’s announcement was directed at the press and that they’ve made no effort to make contact with their customers makes the patch and uninstall look solely like a public relations gesture for the media. There’s no information on this story anywhere on the front page, no support link, and the FAQ only contains information about Sony’s merger with BMG. What if a user somehow discovers the hidden files, makes the connection between files and the Sony CD that installed them, and visits Sony BMG’s site in search of uninstall or support information? Or what about the unsuspecting Sony DRM user that happens to visit the Sony BMG site to look at their other offerings? Will these customers learn about the patch and uninstaller?Īnd search for the support site Sony has made available to the press. Sound forge pro 12 copy protection registration#Further, the software installation does not include support information and lacks a registration option, making it impossible for users to contact Sony and Sony to contact its users. The End User License Agreement (EULA) does not provide any details on the software or its cloaking. The uninstall process Sony has put in place is on par with mainstream spyware and adware and is the topic of this blog post.Īs I’ve stated several times already, Sony’s rootkit hides the Digital Rights Management (DRM) files from users that have it installed, so users not monitoring the developments in this story are unaware of the scope and intrusiveness of the DRM. That it was making available a decloaking patch and uninstall capability through its support site. On Sony’s rootkit, Sony and Rootkits: Digital Rights Management Gone Too Far, Sony First published on TechNet on Nov 09, 2005
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